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Voice Analytics

Call Intelligence

“What happened on that call”

Businesses run on conversations (sales calls, customer support, internal reviews), and almost none of it gets captured systematically. Call Intelligence turns unstructured call recordings into structured data: what was discussed, what was decided, what was promised, and what needs to happen next.

The Problem

  • •Call recordings pile up unlistened: no time to review, no system to extract from.
  • •Key commitments made on calls get lost between the conversation and the CRM.
  • •Risk signals (customer frustration, compliance language, objections) go untracked.
  • •Managers have no visibility into what's actually being said at the front line.
  • •Follow-up is inconsistent because nobody has a clear record of what was agreed.

What It Does

  • Upload any call recording: phone, Zoom, Teams, any format.
  • Full transcription with speaker diarization.
  • Topic extraction: what was discussed, in plain English.
  • Commitment tracking: what was promised, by whom, with what timeline.
  • Risk flagging: escalation signals, compliance language, sentiment shifts.
  • Structured follow-up output: action items, owners, deadlines.
  • CRM-ready export: push structured data directly into your system of record.

Who It's For

Sales Operations LeadersCustomer Success ManagersContact Center DirectorsRevenue Operations TeamsCompliance Officers