Voice Analytics

Call Intelligence

“What happened on that call”

Businesses run on conversations — sales calls, customer support, internal reviews — and almost none of it gets captured systematically. Call Intelligence turns unstructured call recordings into structured data: what was discussed, what was decided, what was promised, and what needs to happen next.

The Problem

—Call recordings pile up unlistened — no time to review, no system to extract from.
—Key commitments made on calls get lost between the conversation and the CRM.
—Risk signals — customer frustration, compliance language, objections — go untracked.
—Managers have no visibility into what's actually being said at the front line.
—Follow-up is inconsistent because nobody has a clear record of what was agreed.

What It Does

Upload any call recording — phone, Zoom, Teams, any format.
Full transcription with speaker diarization.
Topic extraction: what was discussed, in plain English.
Commitment tracking: what was promised, by whom, with what timeline.
Risk flagging: escalation signals, compliance language, sentiment shifts.
Structured follow-up output: action items, owners, deadlines.
CRM-ready export: push structured data directly into your system of record.

Who It's For

Sales Operations LeadersCustomer Success ManagersContact Center DirectorsRevenue Operations TeamsCompliance Officers