Agent OperationsBring Workforce-Grade Discipline to Your Agent Fleet

Most orphaned agents weren't orphaned when they shipped. They were orphaned the day their builder left. We find them and install the discipline that stops the next one from being orphaned the same way.

One Important Question

“How many of your AI systems would break or quietly degrade if the person who built them left the company tomorrow?”

Most enterprises can't answer that crisply, because most enterprise AI agents were deployed the same way:

  1. A capable analyst builds an agent that actually works.
  2. The team starts depending on it. The workflow can't run without it.
  3. The analyst gets promoted, switches teams, or leaves.
  4. Nobody else knows the agent exists, where its data comes from, what its credentials are, or how to fix it when it breaks.

The day the builder leaves, the agent is orphaned. It wasn't orphaned when it was deployed. It was orphaned the moment its owner walked out the door. Agent Operations exists to stop that pattern.

Our Engagements

Two engagements: the Agent Audit finds what you have. Agent Management runs it like a workforce.

Find
Agent Audit

4 weeks · fixed fee

A diagnostic engagement to find every autonomous AI system running in your business — the agents that take action, often multi-step, frequently without central registration. Not a Shadow IT audit. Not an inventory of who's using ChatGPT. An audit of the agent fleet you didn't realize had become a fleet.

What You Get

  • Orphaned Agent Discovery — every AI system still running after its builder left, changed roles, or moved on: unowned, unwatched, and invisible until it breaks
  • Agent Inventory — every autonomous AI system in production or pilot, with source, builder, owner, decision authority, scope, data sources, and dependencies
  • Risk Ranking — each agent scored on what it can do, what it could do wrong, who knows it exists, and what breaks if it stops
  • Ownership Gap Map — agents with no named business owner, ranked by blast radius (the highest-risk category)
  • Lifecycle Status Audit — which agents have no onboarding documentation, no offboarding plan, no knowledge-update cadence
  • Remediation Roadmap — prioritized and sequenced for execution
  • Executive Briefing — one page for the C-suite and board: how many, how risky, what we recommend next
  • Live Agent Registry — an HR system for your agents: every record carries a named owner, backup, risk tier, and human attestation (who verified it, when, with full change history). Hosted, and it stays live after the engagement.
  • Transaction use case — the same audit runs on a target company in M&A diligence (what actually runs the business, key-person exposure, a 100-day plan) or on your own fleet before a raise or exit, because attested ownership can't be retrofitted the week before close

Outcomes

Complete agent inventory
Named owners per agent
Prioritized roadmap
Manage
Agent Management

60–90 days · fixed fee

Your people get management — a manager, onboarding, reviews, an exit process. This engagement gives your agents the same thing: named ownership, registration before go-live, an attestation cadence, and offboarding when a builder leaves or an agent retires. We install agent management in your company; your team runs it. Most companies don't build this until after something breaks.

What You Get

  • Registry operationalized — the agent registry the Agent Audit delivered becomes the system of record, with registration required before any new agent goes live
  • Named Business Owner per agent — by person, not by team
  • Onboarding Workflow — governance approval, access permissions, knowledge configuration, monitoring setup, required before any new agent goes live
  • Offboarding Workflow — knowledge transfer, decommission or reassign, archival, post-mortem, required when an agent retires or its builder leaves
  • Knowledge Update Cadence — defined process for keeping each agent's data, prompts, rules, and models current as the business changes
  • Quality Measurement Framework — per-agent KPIs and monitoring dashboards wired into your existing observability stack
  • Operational Runbook — documented procedures so your team can operate the system after we leave

Outcomes

Working agent registry
Lifecycle workflows in place
Runbook for your team

When Clients Reach Out

Four patterns we see most often — usually one of these is what brought you to this page

A builder left

The analyst who built your three most-used agents got promoted, switched teams, or left the company. Nobody else knows how those agents work, what data they touch, or how to fix them when they break.

An incident

An agent silently degraded for six weeks before anyone noticed. Or a workflow stopped working last Tuesday and nobody can figure out which agent owned that step. Now somebody is asking why nothing was monitored.

An audit or regulator question

A regulator asked you to list every AI system processing customer data. An auditor asked for the governance trail. The CIO needs a defensible answer by Friday — and pulling it together is a fire drill, not a query.

A new leader baselining

A new CIO, CISO, or Head of AI joined and asked the basic question — how many AI systems do we have, who owns them, what are they authorized to do — and nobody could answer crisply.

The Discipline We Install

Five principles from our Agent Operating Model. These are the disciplines an Agent Management engagement leaves running in your environment.

The Registry Is the Source of Truth

An agent that isn't in the registry doesn't exist. An agent in the registry without an owner, scope, or sunset date is an open ticket.

Every Agent Has an Owner

Not a team. Not a Slack channel. A single named person with a backup. Unowned production code is the failure mode the entire model exists to prevent.

Lifecycle Events Are Workforce Events

When a builder transfers teams or leaves, the agents they built are workforce events too. HR offboards humans; somebody has to offboard agents.

Observability Before Autonomy

An agent you can't observe is an agent you can't manage. You don't promote an agent to higher decision authority without first being able to see how it's behaving.

A Human Attests the Record

A registry nobody has verified is a rumor with a user interface. Each record carries who confirmed it accurate and when — the same attestation ritual auditors already trust for every other control.

Stop Losing Track of Your Agents

Start with a four-week Agent Audit to know what you have. Move into a 60–90 day Agent Management engagement so the next agent is never orphaned when its builder leaves.